ISO/IEC 20000-1:2018 is a service management system (ITSMS) standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an ITSMS. The requirements include the design, transition, delivery and improvement of services to fulfil agreed service requirements.
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|Documents are fully editable||Yes|
This ITSMS TOOLKIT contains well-designed set of ISO 20000 documents, which makes certification process easy and effective. The Entire documentation is written in plain English and designed by a team of highly experienced consultants. It includes ITSMS plans, procedures, blank and filled forms, ITSMS policy, SOPs, internal audit checklist and gap analysis toolkit in editable formats. Any organization can easily modify them as per their company's requirement and within five days their entire documents with all necessary controls will be ready.
+ 114 document templates – all documents required for ISO 20000 certification, wibenar, checklist, books plus commonly used non-mandatory documents.
The toolkit documents are organized to guide you on your implementation path. They’re structured in clearly numbered folders, so that you know where to start, and – after each document is completed – where to go next.
During implementation of ISO 20000 documentation, ITSMS plan, procedures, policies, SOPs and forms are used by many companies to establish good IT service management system. This document kit includes mandatory procedures templates covering all the details like purpose and scope for ITSMS implementation, responsibility, how procedure is followed as well as list of exhibits, reference documents and formats. The ITSMS policy is given to frame the information service controls. Total more than 750 audit questions are given as internal audit checklist for all departments and clauses.
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